Returns and Exchanging
For the 2021 holiday season, returnable items purchased between October 1 and December 31 can be returned until January 31, 2022
1-2 Day Delivery applies to selected items listed with the Free Rapid Shipping option.
Why Buy From Us?
Our philosophy started from JoyLot and the meaning was to provide a Joyful service to our customers.
We offer a simple hassle-free, no-questions-asked 30-Day return policy. We provide you with a free return label within the Continental U.S., where you simply process your return within your account without the need to call or email us.
No restocking fee and we mean it. Return any eligible Sunglasses and/or Eyeglasses within 30 days and we'll cover the shipping cost and issue a full refund to your original payment method.
Quality and Precision is what we offer, upon receiving your glasses, if for any reason you change your mind and like to change for another style, color, model, or even if your doctor changes your RX. One time no charge we will re-make the lenses for you within 30 days. If you choose to upgrade your lenses or add special coatings. You will only be responsible for the upgrade fee and a flat fee of $9.95 for shipping and handling. We will cover your shipping return.
If you choose to just return and wish to receive a refund on a prescription order. A full refund will be issued for the frames, however, RX lenses are not refundable.
To process a return
- For registered users, log in to your Eyespecs.com account and locate the order that you placed to proceed with your return.
- For guest users, locate the Return link on the top right corner of your desktop or on the footer of the page on a mobile device.
Eyespecs, staff are happy to answer any questions or concerns you may have.
Business Hrs.
- Mon-Fri 9:30 am to 5:30 pm EPT.
Contacting Us.
- Toll-Free: 888-361-9030
Located at:
- 20 Dunton Avenue
Deer Park N.Y. 11729
We are the most up-to-date and leader source in the Sunglasses and Eyeglasses industry. We welcome you to search our largest online catalog featuring top designers' sunglasses and eyeglasses. Our guarantee to you is that all our products are 100% authentic guarantee, and our mission is to offer you top customer service.
Our return policy is simple. If you are not happy, we are not happy. We simply offer a 30 Days money-back guarantee and no restocking fees. (Except special order items) Risk-free purchasing Sunglasses or Eyeglasses frames from us.
- Purchase any Sunglasses or Eyeglasses frames and get free shipping and no restocking fees.
- Free shipping promotion is within the continental 48 US states.
- No restocking fees apply to all Eyespecs frame orders. (lenses are excluded).
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Product policy and warranty coverage. |
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| Frames and Sunglasses only guarantee. | Prescription Lenses guarantee. |
| Our return policy is simple. If you are not happy, we are not happy. We simply offer a 30 Days money-back guarantee and no restocking fees. No Restocking Fees: Note that we do not believe in charging a restocking fee for returns from your refund. In the event, you are not happy with your purchase made on Eyespecs, you will not be charged a restocking fee. You may return new, unused items within 30 days of delivery for a refund. item must be in original new condition including all booklets, inner case, outer case, and authenticity cards. Any expedited shipping fees are non-refundable. On occasion there may be an item that has been oversold, backorder or is no longer available, we will contact you with the status and or cancel your order and credit any charges that were made to your account. All sunglasses frames are warranted for 1 Year from the date of purchase against any manufacturer’s defects. Manufacturers’ defects include structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame, or any other damage not considered a manufacturing flaw. Defective frames, ( upon inspection ), will be replaced with a new pair. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. We will contact customers in these situations. Please be advised that all shipping charges are the sole responsibility of the customer, including any taxes and duties incurred with international packages. If for any reason we discover that the damage is not a manufacturer defect, we will contact you and the return shipping is the responsibility of the customer. |
All prescription frames are warranted for 1 Year from the date of purchase against any manufacturer’s defects. Manufacturers’ defects include structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame, or any other damage not considered a manufacturing flaw. Nondefective frames returned in brand condition including all original packaging materials, unused warranty cards, and instruction booklets, will be credited with no restocking fees. Quality and Precision is what we offer, upon receiving your glasses, if for any reason you change your mind and like to change for another style, color, model, or even if your doctor changes your RX. One time no charge we will re-make the lenses for you within 30 days. If you choose to upgrade your lenses or add special coatings. You will only be responsible for the upgrade fee and a flat fee of $9.95 for shipping and handling. We will cover your shipping return. If you choose to just return and wish to receive a refund on a prescription order. A full refund will be issued for the frames, however, RX lenses are not refundable. All Rx orders must be purchased online and a valid prescription is required. |
EyeSpecs is a registered trademark of EyeSpecs International LLC.
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